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An information desk is available in both terminals of the airport. The reception staff can inform travelers and companions on their flight, their experience at the airport or the formalities. Do not hesitate to call on them. |
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Holders of international credit cards (Visa, Mastercard) or of cards delivered by NBC and CRDB local banks have the ability to withdraw money from the ATMs in both terminals. These ATMs distribute Tanzanian Shillings (TZS, Tshs) banknotes. See also the customs handbookSee also the exchange rates observed at the airport |
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The Tanzanite Lounge, open 24/7, is available for travelers seeking the comfort of a lounge to await boarding. Located in the departure hall of Terminal 2, its access is restricted to business and first class travelers of some airlines, to access card holders and to passengers paying a one-time subscription fee. Access to wifi, to bar / snack, to television and to international press allows guests to spend a pleasant moment before takeoff. One-time entry fee: £20 (~€22, ~$US 25). |
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Tanzania has several 4G operators selling SIM cards without subscription and 4G USB sticks for a cheap and fast internet access on your PC, tablet or phone. These SIM cards are available and can be activated in several shops in the airport. The terminal also has several wifi spots including that of the Tanzanite Lounge. |
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Many shops are available in the airport, in the international duty free area as well as in the main halls of departure and arrival. Books, international newspapers, souvenirs, jewelry, handicrafts, ready-to-wear, postcards and stamps, phone and electronics, perfume, alcohol and tobacco are proposed to travelers. |
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To send letters, postcards and parcels, for purchases of stamps and for receiving and sending money orders, the post office of Julius Nyerere international airport is located in Terminal 1. |
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Dar es Salaam Intl. Airport is always concerned about the safety of passengers and aircraft. The police of the airport listen to all travelers. Security officers also ensure compliance with international standards. You can call them to report any suspicious activity. In addition, we remind you that leaving luggage unattended can cause its destruction and prosecution against you. Dar es Salaam Airport Immigration Office: (+255) 22-2850575 Airport Police Station: (+255) 22 284 4010 |
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To strengthen and protect your luggage from bumps, scratches or theft, a paying luggage wrapping service is available in the check-in area of Dar es Salaam-Julius Nyerere airport hall. A wrapping station is proposed to passengers. |
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It is possible to obtain information on departures, arrivals, delays and other information by telephone calling the airport -> (+255) 22 284 4324 |
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Each airline flying to Tanzania impose a different baggage allowance. It is important that every traveler comply with those rules under threat of being required to pay excess baggage fees that can be prohibitive. It is therefore recommended to weigh your luggage before you get to the airport. However, it is possible to weigh them on the balances available at check-in counters in order to lighten them if necessary. |
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Just like checked baggage, cabin baggage must meet a maximum size and weight. Airlines propose in the check-in area boxes to check if your cabin baggage meets the standards. Some passengers try at the time of boarding to carry more or different bags that those validated at check-in. They are exposed to leave their bags at the airport or to pay excess baggage fees in addition to delay the takeoff to the detriment of all travelers. |
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Passengers who have not had the time to buy their tickets or have missed their flights have the option to purchase a ticket at the airport (at generally higher rates). Correspondents of different travel agencies and airlines can offer these services. |
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To ensure the health and safety of all travelers, the Airport Medical Unit provides emergency medical care whenever and wherever it is required, including the Passenger Terminal, Cargo Terminal, and Immigration Area or inside aircraft. In addition, the Medical Center also carries out other airport-related activities, such as confirming whether passengers are well enough to fly and issuing internationally qualified medical opinions. Furthermore, a pharmacy is available in Terminal 2: -Masumeen Pharmacy Ltd: Tel: +255 75 457 5070 |
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If you have lost something during your stay at Julius Nyerere International Airport (JNIA) you can find help at the Lost and Found Office at ground floor of Terminal 2. The office provides lost property registration, storage, enquiry, and retrieval services for items lost in the terminals or during your trip. The ground handling company Swissport is in charge of all baggage disputes: Tel: +255 754 000 051 / +255 763 881 375 Email : Baggage claim: Terminal 1: +255-22-398-2326 - Terminal 2: +255-22-398-3369. |
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Dar es Salaam airport has bars / restaurants (Flamingo Restaurant , Tasty Life, Traveller's Café) in both Terminal 1 & 2, in public and boarding areas. You can eat there or consume various beverages, soft drinks and mineral waters. |
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